how do you balance documenting and getting the work done

A real GPS tension — they want to know you don't use docs as an excuse to avoid work, or skip docs when busy. Your approach: 1) DO the work first (fix the customer), but CAPTURE the essence as you go — take the notes while fresh, formalize later. 2) Treat documentation as part of the fix, not an afterthought — a fix you don't document isn't finished (Lesson 33). 3) TIME-BOX it — don't let perfect writing consume time the field needs; a clear 80% doc now beats a perfect doc later. 4) Prioritize: document what's high-value and reusable (fixes, top issues) more than routine items. The one-line frame: 'I never let documentation delay a fix, but I never call a fix done until it's captured — I take the notes while fresh and time-box the writing so the field stays served.' It shows the mature balance GPS demands.