what is capa process

CAPA = Corrective And Preventive Action. It's the formal loop for fixing a problem at the root and stopping it from recurring. CORRECTIVE = fix the immediate issue (the symptom). PREVENTIVE = change the process/system so it can't happen again (the root cause). To 'own a CAPA' you: 1) define the problem, 2) find root cause (not just symptom), 3) implement the fix, 4) verify it holds over time, 5) document it so it's repeatable. WHY IT MATTERS TO GPS: top field issues get reviewed and assigned to GPS; you're expected to drive the CAPA, not just patch. Your Onto root-cause work is your proof. When asked, emphasize: a CAPA isn't done until you've verified the fix holds — that's the judgment gap between a tech and a GPS engineer.