what is the role of top field issues review

The JD says GPS partners with Quality & Reliability to review and address TOP FIELD ISSUES. What this is: the recurring problems customers hit most — the highest-impact, highest-frequency failures. Your role: 1) Analyze them to find patterns and root causes. 2) Rank them by impact (frequency x severity). 3) Drive the fix — whether that's a process change, a document (CEN/ISB/BKM), a design change via engineering, or a training fix. 4) Verify the fix reduces the issue over time. The key line: 'Top field issues are the biggest lever a GPS engineer has — fixing the most common problem at its root does more for customers than a hundred one-off fixes.' It shows you think in terms of IMPACT and patterns, not just individual cases.