how do you prioritize multiple customers sites limited resources

Field support means multiple sites, limited you. Your method: 1) You don't guess — you RANK by impact: what's down/production-stopping, what's a safety issue, what's contractual (SLAs), what's a deadline. 2) You COMMUNICATE the priority and the trade-off to all parties so no one is surprised — you make the call visible and agreed, not silent. 3) You look for leverage — can you give a site a safe workaround or remote help so you're not physically needed everywhere? 4) You reassess as things change. The key line: 'I don't just work harder — I make the priority trade-offs visible and agreed with the customer, so everyone knows what's happening and why.' That transparency is what earns trust under real constraint.