how do you explain complex technical issue to non technical customer

Core GPS skill (your JD says 'explains difficult or sensitive information'). Method: 1) Use an ANALOGY the customer already understands — connect the unfamiliar to the familiar. 2) CUT the jargon — say what the tool does, not the acronym. 3) Focus on the OUTCOME and what it means for them (uptime, yield), not the mechanism. 4) CHECK understanding — ask them to say it back, don't assume they got it. The one-line frame: 'I simplify without losing accuracy.' The trap to avoid: over-simplifying into something wrong. You have a real edge here — at Onto you explained measurement/metrology concepts to non-specialists. Prove it with one example where your explanation let someone act correctly.